SHOP POLICIES

 

Payment

We accept paypal and most major credit cards as well. When you are paying you are transferred to Paypal’s safe checkout. We do not handle your credit card numbers.
We are working on providing more payment options!

Our Paypal email address is info@naomi.se.

Confirmation
When your order is recieved by us, we will send an order confirmation to your email address. You should save this email in case you need to contact customer service, as it serves as a proof of purchase. Please make sure you are entering the correct email address when you are placing an order.

 

Shipping

We ship worldwide and combine rates for items shipped together.

Raintower cannot be held responsible for items lost or damaged in the mail unless they are insured. For insured shipping, please contact us. We are working on integrating it with the check-out but for now you will have to email us. Insured shipping is a flat rate cost added upon your shipping cost and it is the same for all countries.

When we recieve your order, we will make your garment for you in the size chosen. You will recieve a notification when your item/s are shipped. It could take up to 2-4 weeks to make your garment when there’s a high demand, but it will usually be faster than that. Please allow 1-2 business days for shipping within Sweden, 2-5 business days in the European Union and 10 business days international.

 

 

General

When buying Raintower clothing you are purchasing a handmade item made exclusively from recycled, pre-loved fabric. This means that some garments may have irregularities in the material so please take this into consideration. Raintower chooses cotton that has previously been well-washed and worn but still kept its shape and texture.

Raintower uses environmentally certified dyes and eco-friendly, bio-degradeable sapindus nuts for laundering garments post dye. No harmful laundry detergents or fabric softeners are used.

To order at Raintower you have to be over 18 or have your parents permission to shop.

 

Refunds and Exchanges

Return Policy

Raintower’s return period is 14 days from the day the item arrived. Contact us to make a return. In your message to us you must state that you regret your purchase.

Raintower shall, if under the jurisdiction of our return policy, refund you what you have paid for the product and/or service as soon as possible, but latest within 30 days of the product being returned.

You are obliged to pay for the return delivery of the product, unless the item arrived broken or if we have sent you the wrong item/s. If you have recieved the wrong item, or if your item is broken, please contact us right away so that we can sort it out and replace the item for you.

 

When returning a product/service:

-You are obliged to keep the product in the same condition as when delivered.

-You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

 

 

Privacy Policy

When ordering a product you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with Raintower’s privacy policy in order to fulfill our agreement to you as our customer. We store the information only to be able to know where to ship your items and how to get in contact with you. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Raintower have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail. We do not sell any of your information to third parties.

 

 

Force Majeure

Raintower is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.